Pitfall of mobile generation Again, my son gave me quite an interesting insight about his generation's use of technology.
Today, he had to call a customer service. The company's website did not take his user ID, so the plain old telephone was his only option.
After a few minutes, I heard him literally kicking and screaming and swearing upstairs. Then he came downstairs, so I asked him what had happened.
Son "I called their 877 number from my iPhone, but the call dropped for 3 times. I thought maybe I had to use a fixed phone, so I used the home phone. But it connected to a school or something, again 3 times in a row! Why doesn't the fix phone work!? Their phone system is broken! Their customer service is so bad!" (BTW, I edited out all his f-words.)
Calmly I replied, "son, did you dial '1' at the beginning?"
Son "..... Whaaaaatttt? That is the country code of USA! I don't have to dial it in this country!"
I did not dare to explain. Obviously, he was too upset to endure my lecture about the U.S. telecommunications history of "equal access", and the lack of it in mobile.